 | Stylish Returns & Shippingfor Fashionable Moms @ DueMaternity.com | |||
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| Stylish Returns & Shippingfor Fashionable Moms @ DueMaternity.com | |||
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Returns & ShippingWe are here for you Monday through Friday from 9 am - 5 pm PSTTel: (866) SHOP-DUE (746-7383) Email: info@duematernity.com We ship all orders via UPS Ground, however you can choose other shipping options when checking out, including Overnight, 2-day, and 3-day shipping. UPS is generally 100% on time, but life isn't 100% perfect and your package may be delayed, due to acts of God, weather conditions and other natural phenomenon. If you need a Saturday delivery you must contact us to confirm it will arrive on time. 866-746-7383 If you absolutely need your order the next day you must contact us to ensure the availability of the items and get the tracking number. 866-746-7383 Returns & ExchangesRETURNS
To receive a refund your return must be postmarked no more than 14 days from the date UPS delivers the package to you.All returned merchandise must be unworn, unwashed and with original ticketing & tags attached. Shipping charges are not refundable. • Skin Care, Lingerie, and Undergarments (hosiery, tights, Bellabands) are non-returnable • We will not accept returns for soiled or washed merchandise • Our retail locations do not accept Internet or Phone Order returns or exchanges. • All Online Returns must be sent back to our warehouse, located in Santa Barbara, CA. • All Internet returns will receive a refund issued in the original form of payment. • Sale items may be returned for online credit only. No refunds. • Outlet items are a final sale, no returns or exchanges. No exceptions. • Gifts may be exchanged for merchandise or online credit. No refunds. It is your responsibility to pay for the return shipping of unwanted items. Please contact Customer Service for a Return Authorization number. 866-Shop-Due (746-7383) or email: Returns@DueMaternity.com Please include a copy of your invoice and write the RA # on the outside of your package. Send your return via US Mail, Priority Mail, UPS or FedEx to: Due Maternity / RETURNS 712 East Mason Street Santa Barbara, CA 93103 805-966-4400 We are not responsible for return packages lost in transit. Be sure to get a tracking number or insurance for your return in the event the package is lost or misdirected. Returns received without an RA # or beyond the allotted time will not be accepted and returned to you at your expense IT IS YOUR RESPONSIBILITY TO PAY FOR THE RETURN SHIPPING OF UNWANTED ITEMS #1 Contact us for a return Authorization Number. Phone : (866) SHOP-DUE {746-7383} E-Mail : Returns@duematernity.com (You must write "Return Request" in the subject line of your E-mail or it will not make it to us.) Attn: Customer Service Returns Due Maternity 712 East Mason Street Santa Barbara, CA 93101 EXCHANGES
To receive an exchange your package must be postmarked within 14 days from the date of receipt.Merchandise must be unworn, unwashed and with the original tags attached. To exchange an item please contact Customer Service for an Exchange Authorization number. 866-Shop-Due(746-7383)or email: Exchange@DueMaternity.com We will ship your new item once we receive the item you would like exchanged. If you would like to expedite your exchange we can charge your card and ship the new item at the time of your call, and issue a refund to your card once we receive your exchange item. Gift Returns & Exchanges : Gift returns & exchanges must be postmarked 14 days from receipt and will receive online credit only no refunds. Please call Customer Service to receive a Gift Return RA at 866-Shop-Due (866-746-7383) or email Customer Service, Returns@DueMaternity.com PLEASE NOTE: • Our retail locations do not accept Internet or Phone Order returns or exchanges. • All Store purchases must be returned to the original store of purchase. • All Internet returns will receive a refund issued in the original form of payment. Ordering By Phone
If you have questions about styles or sizing, we welcome you to contact us at (866) SHOP-DUE. (866)746-7383 we have many items in our retail stores that may not shown Online.Sales Tax
8.75% sales tax applies to California customers only.Transfer of Risk and Title
When you order an item at duematernity.com, the purchase is pursuant to a shipment contract. That means once we deliver your purchase to the shipping company, the risk of loss and title of your purchase passes to you. In the rare event UPS looses a package we will do all that we can to help but ultimately its between you and UPS to resolve.Customer Privacy Policy
Due is committed to maintaining our customers' privacy. We collect customer information for the purposes of customer service, shipping orders. We do not sell, rent or share your info with any third party companies. From time to time if our customers choose to recieve our promotional emails we may send promotional information, such as sales and new arrivals and seasonal specials.International ShippingWe ship All International Orders by United Parcel Service
The UNITED PARCEL SERVICE is our primary method of shipping in the United States. International orders including Canada and Overseas are shipped by UPS and all duty taxes are the responsibility of the receiver. We will ship to FPO and APOs via USPS.DUE INTERNATIONAL SHIPPING POLICY
Because we have no control over what a country will charge, it is the receiver's responsibility to pay all Taxes, Custom Charges and Duty Fees. Please note that in some countries these charges can be anywhere between 10 – 50 % of the price of the goods that you've purchased. IF YOU REFUSE THE ITEMS AT THE TIME OF DELIVERY BECAUSE YOU DON'T WANT TO PAY THE TAX YOU WILL STILL BE CHARGED FOR OUR SHIPPING CHARGES, THE CUSTOM CHARGES AND THE RETURN SHIPPING CHARGES.We also ship, Next Day Air by UPS, Priced by weight, plus a $30.00 RUSH Fee providing the item(s) is in stock. Please allow 2 to 3 business days for your order to be processed before it's shipped out, although we usually ship out within 1-2 days. Orders are processed in the order they are received. By placing your order, you authorize Due Maternity, Inc. to appoint an appropriate customs broker to obtain customs clearance for your merchandise. Your package may be subject to brokerage fees, duties and taxes imposed once your order reaches your country. Please be aware that we are unable to quote the amount of applicable fees and taxes. Collectively, these fees can occasionally be as much as the merchandise itself. Please note: If your shipment is returned to us you are only eligible to receive a refund for merchandise, not for the shipping and handling charges. Due Maternity international delivery times:
Standard: 7-14 business daysPremium: 3-6 business days Express: 2-3 business days Note: Business days are Monday-Friday, excluding holidays. Shipping charges for some packages are based on the weight of the package, the price you are given when placing an online order is a rough estimate and sometimes it is necessary for us to adjust the price on your credit card. If you have any questions regarding the cost of shipping please give us a call and we will be happy to help! Call Toll Free: 866-Shop-Due Gift WrappingPlease choose the gift wrap option when checking out.Diaper bags are not available for gift wrap. | ||||||
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