Shipping & Returns


Company Info
Shipping & Returns

Shipping
Orders ship from California and take 3-5 business days to deliver via standard domestic ground service. We ship orders via USPS Parcel Post or UPS Ground. Other shipping options are available, including 2-3 Day Expedited Shipping and Overnight Shipping.

All weekday orders received before 2 PM Pacific Time will be processed the same day. Orders after 2 PM or placed on weekends or holidays will ship the following business day.

We try to keep our website updated daily but sometimes we experience a greater than expected demand for an item. If the item is out of stock we will contact you to let you know.

Shipping charges for some packages are based on the weight of the package, the price you are given when placing an online order is a rough estimate, and sometimes it is necessary for us to adjust the price on your credit card. If you have any questions regarding the cost of shipping please give us a call and we will be happy to help!

Returns
To receive a refund, your return must be postmarked no more than 14 days from the date UPS delivered the package to you.

All returned merchandise must be unworn, unwashed, and with original ticketing & tags attached. Shipping charges are not refundable. Please note:
Skin Care, Lingerie, and Undergarments (hosiery, tights, Bella Bands) are non-returnable
We will not accept returns for soiled or washed merchandise
The Due Maternity retail locations (no association) do not accept internet or phone order returns or exchanges.
All online returns must be sent back to our warehouse, located in Aliso Viejo, CA.
All Internet returns will receive a refund issued in the original form of payment.
Clearance items are a final sale. No returns or exchanges. No exceptions.
Gifts may be exchanged for merchandise or online credit. No refunds.

It is your responsibility to pay for the return shipping of unwanted items.

To return an item, please contact Customer Service at 866-Shop-Due (746-7383) or email: Returns@DueMaternity.com within 14 days for a Return Authorization number. Please include a copy of your invoice and write the RA # on the outside of your package. Send your return to:

Due Maternity / RETURNS
5 Argonaut
Aliso Viejo, CA 92656
866-SHOP-DUE (746-7383)

To receive a refund, your package must be postmarked within 14 days from the date of purchase and merchandise must be unworn, unwashed and with the original tags attached.

We are not responsible for return packages lost in transit. Be sure to get a tracking number or insurance for your return in the event that a package is lost or misdirected.

Returns received without an RA # or beyond the allotted time will not be accepted and returned to you at your expense.

Exchanges
To receive an exchange your package must be postmarked within 14 days from the date of receipt. Merchandise must be unworn and unwashed, with the original tags attached.

To exchange an item please contact Customer Service at 866-Shop-Due (746-7383) or email: Exchange@DueMaternity.com within 14 days for an Exchange Authorization number. We will ship your new item once we receive the item you would like exchanged.

Send your exchange to:

Due Maternity / EXCHANGES
5 Argonaut
Aliso Viejo, CA 92656

To receive an exchange your package must be postmarked within 14 days from the date of purchase, and merchandise must be unworn, unwashed and with the original tags attached. We will ship your new item once we receive the item you would like exchanged.
If you would like to expedite your exchange, we can charge your card and ship the new item at the time of your call. We will then issue a refund to your card once we receive your exchange item.

Expedite Exchange
If you would like to expedite your exchange we can charge your card and ship the new item at the time of your call, and issue a refund to your card once we receive your exchange item.

Final Exchanges
Undergarments (panties) and clearance outlet items are not returnable. Bathing suits may be returned with panty liner in place. Bras may be returned with tags attached.

Gift certificates purchased on DueMaternity.com may only be redeemed online and are not refundable.

Gift Returns/Exchanges
Gift returns and exchanges must be postmarked 14 days from receipt and will receive online credit only. No refunds.

Please call Customer Service to receive a Gift Return RA at 866-SHOP-DUE (746-7383) or e-mail Returns@DueMaternity.com.

Gift Wrapping
Please choose the gift wrap option when checking out.

Contact Due


866-SHOP-DUE (746-7383)


Personal Shopping Assistant

Call 866-746-7383
Email: info@duematernity.com

Blog Facebook Twitter YouTube